Refund Policy

This Refund Policy covers both Tiwaar Academy subscription fees and student course payments processed through the platform.

1. Academy Subscription Refunds

14-day free trial: New academy accounts include a 14-day free trial. No payment is required during the trial period.

Monthly subscriptions: You may cancel your subscription at any time. Cancellations take effect at the end of the current billing period. We do not offer partial refunds for unused time within a billing cycle.

Annual subscriptions: If you cancel an annual plan within 30 days of purchase, you are eligible for a prorated refund. After 30 days, no refund is available, but the subscription remains active until the end of the paid period.

2. Student Course Payments

Student payments for courses are processed directly to the academy's bank account via Stripe Connect or Razorpay. Refund policies for individual courses are set by each academy.

Default refund window: Unless an academy specifies otherwise, students may request a full refund within 7 days of enrollment if they have not accessed more than 20% of the course content.

Live classes: Refunds for live class courses are at the academy's discretion. If an academy cancels a course or batch, students receive a full refund.

3. How to Request a Refund

Subscription refunds: Contact support@tiwaar.com with your account email and subscription details.

Course refunds: Contact the academy directly. If the academy is unresponsive, contact support@tiwaar.com and we will facilitate the request.

4. India Payments (Rishis Foundation & Razorpay)

INR payments processed through Razorpay may be collected by Rishis Foundation as Tiwaar Academy's authorized India payment partner. Refund and cancellation requests for Tiwaar Academy services will continue to be handled according to Tiwaar Academy's applicable refund and cancellation policy.

5. Processing Time

Approved refunds are processed within 5-10 business days to the original payment method. The timing of the refund appearing on your statement depends on your bank or card issuer.

6. Non-Refundable Items

• Completed courses where more than 20% of content has been accessed
• Custom branding or premium setup fees
• Chargeback-related administrative fees

7. Disputes

If you disagree with a refund decision, you may escalate to support@tiwaar.com. We will review the case and respond within 5 business days.