Refund Policy

1. Academy Platform Subscriptions (Per-Student Plans)

Tiwaar Academy subscriptions (Starter, Plus, Pro, Growth, Enterprise) are billed on a recurring monthly or annual basis, tiered by active student capacity. You may cancel your subscription at any time from academy settings. Cancellations take effect at the end of the current billing period, and you will retain access until then.

All platform subscription payments are strictly non-refundable. We do not issue refunds, credits, or prorated returns for partial billing periods, unused time, unused student seats, downgrades, or change of mind. If you upgrade to a higher plan mid-cycle, the prorated difference is charged immediately and is non-refundable. If you downgrade, the lower rate applies only from the next billing cycle — no refund is issued for the current cycle.

2. Free Trial

New academies receive a 14-day free trial. No payment is required during the trial. If you do not select a paid plan before the trial ends, your academy will be suspended (no charge). Since no payment is collected during the trial, no refund is applicable or necessary.

3. Zoom Add-On Subscriptions

The first Zoom account connection is included free with your plan. Each additional Zoom account (for concurrent classes) requires a monthly add-on subscription at $5.99/month (USD) or ₹500/month (INR). Zoom add-on subscriptions are strictly non-refundable once charged. You may cancel a Zoom add-on at any time; cancellation takes effect at the end of the current billing period. No refund is issued for the current period.

4. Live Minutes and Overage

Plans include a monthly live-minute allowance. If you exceed your included minutes, overage is billed at the published per-minute rate. Overage charges are strictly non-refundable. You may purchase minute packages in advance, which carry over month to month. Purchased minute packages are non-refundable once charged, even if unused.

5. AI Logo Generation

Each academy receives one free AI logo generation. Additional logo generation sessions require payment. Logo generation payments are strictly non-refundable once the generation process has been initiated, as AI compute costs are incurred at generation time.

6. Student Course Payments

Student payments for courses are processed directly to the academy's bank account via Stripe (non-India) or Razorpay (India), or collected manually (cash, UPI, bank transfer, Zelle, Venmo). Because each academy sets its own pricing, terms, and policies, Tiwaar does not issue refunds for student course payments under any circumstances. Any questions about a student course payment must be taken up directly with the academy that collected the payment.

Tiwaar does not hold, escrow, or distribute student payments. For Stripe and Razorpay payments, the academy is the merchant of record. For manual payments, the academy handles all matters directly. Tiwaar is not liable for student-academy payment disputes.

7. Cancel Anytime — But No Refunds

There are no long-term contracts. You can cancel your platform subscription from your academy settings at any time, and you will not be charged for the next billing cycle. Access continues until the end of the period you have already paid for. Cancellation does not entitle you to a refund for the current or any past billing period. Annual subscriptions cancelled mid-term are not eligible for any refund of the remaining months.

8. India Payments (Rishis Foundation & Razorpay)

INR payments for India-based academies are collected by Rishis Foundation as Tiwaar Academy's authorized India payment partner, processed through Razorpay. All payments remain strictly non-refundable under this policy. For issues with an INR charge, contact us before initiating a dispute with your bank.

9. Chargebacks

Initiating a chargeback or payment dispute for a valid charge is a violation of this policy. Valid charges are non-refundable and non-reversible. If you believe a charge was made in error, contact us before contacting your bank. We will review the issue within 5 business days. Initiating a chargeback for a valid charge may result in account suspension.

10. No Exceptions

This is a strict no-refund policy. There are no exceptions for: unused time, unused features, unused student seats, unused live minutes, plan changes, account changes, change of mind, dissatisfaction, or any other reason. By subscribing to Tiwaar Academy, you acknowledge and agree that all payments are final and non-refundable.

11. Questions

If you have questions about a charge or need help cancelling, contact us through the Contact page with your account email and we will respond within 5 business days. Note that contacting us does not guarantee a refund — this policy is final.